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Frequently Asked Questions
Answers to your most-asked questions
Products
What types of properties is your shower system suitable for?
How does Orbital Shower save water and energy?
How is the water purified in Orbital Shower?
How much water does Orbital Shower use compared to a conventional shower?
Can Orbital Shower be installed without completely renovating the bathroom?
Can you install an Orbital Shower Core unit for multiple showers?
Is the water from a shower reused for the next shower session?
Why is Orbital Shower more expensive compared to a regular shower?
How large is Orbital Shower?
How does Orbital Shower work with hard water?
Does the shower work without an internet connection?
Can I install Orbital Shower in an off-grid house?
Can I install Orbital Shower in my motorhome?
Can rainwater be used for the shower?
What happens if Orbital Shower is exposed to freezing temperatures?
Warranty
What is the Orbital Care Plan?
What is the warranty for Orbital Shower?
Installation
How do I know if my bathroom meets the technical requirements for installation?
How do I find a certified installer?
Why do I need to hire a certified installer?
Are there any specific requirements for installing Orbital Shower?
How long does it take to install Orbital Shower compared to a regular shower?
User
Can I use a wired internet connection?
How do I change the water temperature?
How do I access the shower menu?
What is the My Water App?
How do I know how much water I'm saving?
Can I still shower if a component breaks?
What happens if someone urinates in the shower?
How is the software updated?
Maintenance
How do I clean Orbital Shower?
Can I replace the various consumable components myself?
How do I order filters and cleaning tablets?
How long does it take for filters and cleaning tablets to be delivered?
Does the shower work if the filter is not replaced?
Does the shower work even if the UV lamp is not working?
Can Orbital Shower be used without an internet connection?